FAQ 

​How Do I Place An Order?​

It's very easy to place an order on www.althouse.store, just click on the shopping cart icon and then click view cart. Check over the items listed in your shopping cart. You have the option of adding or deleting the items listed by changing the item quantity and the total will be updated. Once all of the items you wish to purchase are listed in your shopping cart, you're ready to begin the checkout process.



 

Payment & Shipping

Once you'll begin the checkout process you will must fill the order form with your personal info and your address for the shipping. Then you will have to choose the shipping method: Standard for Thai post company, Express for DHL. Alt House Store offers free shipping for Thailand. Alt House Store offers International Shipping also. Please Note that customs fees and additional fees may apply for international shipments. Contact your local customs office for more info.

 

Secure Ordering & Payment Options

Transaction on the www.althouse.store are protected by SSL(Secure Sockets Layer). Any information you enter for the checkout process is sent in a Secure Sockets Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that it follows the best security practices adopted by major online vendors where all payments are processed in real time for your security and immediate peace of mind.

Credit card and Debit card information is not stored by us and is not taken by us. This information is taken directly by the payment gateway provided who is authorised and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with.

 

We accept credit cards (visa, MasterCard and American Express) as well as PayPal.

Or you can make your payment with the "Offline Payment" option and choose between  Wire Transfer(You may transfer your payment directly to our bank account. Please  email to business@althouse.cloud for bank account details. You are responsible for any associated fees and please notify when the tranfer is actually made at  business@althouse.cloud) and THAI QR Code(For Thailand only. Click on Edit Cart then QR Payments and scan QR Code to transfer the payments. Then complete the checkout selecting Offline Payment and click Place Order). 

Please Note: The item will be shipped after we receive the payment.

Returns & Refunds

We want to be sure you enjoy our designs, which we created and carefully printed especially for inspiring people like you. Even if, it's our policy that the orders are not returnable, If your Alt House T-Shirt arrive damaged or defective, we’ll gladly replace it within 60 days from your purchase. Just contact our Support Team and don't worry because we work with passion to ensure that you’re happy with every Alt House Store purchase. Guaranteed.

 
Payment & Privacy Policy

By placing an order on this website, you are entering into a purchase or sale transaction solely with Alt House Store owned by Nantiya Thongkanarak & Marco Leoni. This applies to all cases where payment is made by all modes (credit card, bank card, debit card, Thai QR payment, bank transfer).

 

If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email and shipping address) and financial information (such as credit card number, expiration date and the 3 digit security code). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Alt House Store does not rent, trade, or share Personal Information with third parties except to provide products or services you've requested or under the following circumstances such as a shipping company to fulfill orders, a credit card processing company to bill you for goods sold on our website, and an email service provider to send out emails on our behalf. When you make a purchase on our website or sign up for our email list, we will share the necessary amount of personally identifiable information as necessary for the third party to provide that service, including your name, address, credit card information and email address.

Terms of Use

Alt House Store recognizes that its customers, visitors, users, and others (known collectively or individually as "Users") who use www.althouse.store (the "Website") value their privacy. This Privacy Policy applies to all of the products offered by Alt House Store, and details important information regarding the use and disclosure of User information collected on the Website.

Alt House Store hereby grants You permission to use the Website as set forth in these Terms of Use, provided that: You will not copy or distribute any part of the Website in any medium without Alt House Store’s prior written authorization;  You will not alter or modify any part of the Website other than as may be reasonably necessary to use the Website for its intended purpose; and  You will otherwise comply with the terms and conditions of these Terms of Use.

 
 
Thank you for shopping with us!

© 2019 by Marco Leoni & Nantiya Thongkanarak  |  Proudly created with passion  | VAT ID 3909900601986. 

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